Ac65 Privacy Policy — Your Data, Our Responsibility
The security of your personal information is our top priority at ac65. This policy clearly explains how your data is collected, used, and protected.
Last Updated: January 2026
What This Policy Covers
- Types & Sources of Data Collected
- How We Use Your Information
- Cookies & Tracking Technologies
- Data Retention & Security
- Sharing Data with Third Parties
- User Rights & Contact
This Privacy Policy applies solely to the ac65 platform. By using our services, you are considered to have accepted these terms.
What Information We Collect
We collect the information you provide when registering with ac65. This includes your full name, email address, mobile number, date of birth, and your current address within Bangladesh. This information is essential for verifying your identity and managing your account. We do not store your national ID or passport details unless verification is legally required. After registration, you can update your profile at any time.
Device & Browser Information
When you use our platform, certain technical information is collected automatically. This includes your device type (mobile or desktop), operating system, browser type and version, and screen resolution. Your IP address is temporarily logged for security monitoring and geographic verification. This information is never used to identify you individually and is deleted after a set period. If access from outside Bangladesh is detected, your account may be reviewed as a security measure.
Local Payments & BDT Transaction Information
We collect your payment information when you make deposits or withdrawals. For transactions via mobile banking services like bKash, Nagad, or Rocket, the associated mobile number is securely recorded in our system. For bank cards, we store only the transaction reference number and partial details — your full card number is never stored on our servers. All financial data is stored in encrypted form and shared only with authorised payment gateways for processing purposes. No financial data is shared with advertisers or third-party marketing firms.
Usage Data & Session Logs
Your time on the platform, the games you play, and the pages you visit most are recorded for analytical purposes. We analyse these usage patterns to improve our service and personalise your experience. Betting history, win/loss data, and gaming session details are used for responsible gaming monitoring. This information may also support legal compliance and dispute resolution. Usage data is never sold directly.
How Your Data Is Used
Ac65 uses the information it collects solely for specific, legitimate purposes. No data is processed unnecessarily or without your consent. The key purposes are outlined in detail below.
Account Management
Your information is used to create, verify, and maintain your account. This includes login activity, password resets, and security notifications.
Payment Processing
Financial information is used to verify and process deposit and withdrawal requests. Transaction records also assist in resolving disputes.
Security & Fraud Prevention
Device and login data is analysed to detect unusual activity and keep accounts secure. This is essential for the safety of all users.
Service Improvement
We analyze usage patterns to introduce new features and improve the overall gaming experience. Your feedback and suggestions are also part of this process.
Customer Support
Account information is used to resolve issues and provide effective support. The support team can only access data that is necessary for the task at hand.
Legal Compliance
Certain data is retained and processed to comply with applicable laws and directives from regulatory bodies in Bangladesh. This forms part of our legal obligations.
About Cookies & Tracking Technologies
Ac65 uses cookies and similar technologies to enhance your browsing experience on the platform. Cookies are small text files temporarily stored on your device that retain your preferences and session information. This lets you browse in a familiar environment without having to log in every time. We divide cookies into three main categories: essential, functional, and analytical.
Essential Cookies
These cookies are essential for the platform's core functions. They keep your login session active, save form data, and manage security tokens. Disabling essential cookies will prevent the platform from working properly. No separate consent is required for these cookies, as they are automatically active in order to deliver the service.
Analytical Cookies
We use analytical cookies to improve our service. They tell us which pages are visited most, which features are most popular, and where users run into difficulties. The data collected is aggregated and anonymised — no individual is identified. You can disable these cookies from your browser settings, though some features may become limited as a result.
Tips: If you have "Do Not Track" enabled in your browser, ac65 respects that preference and disables additional tracking. To learn more about cookies, please see our FAQ View.
Data Retention & Security
Ac65 uses industry-standard security technology to keep your personal information safe. All data is transmitted via SSL/TLS encryption, which prevents third-party interception. Sensitive data stored on our servers is protected with AES-256 encryption. Regular security audits and vulnerability assessments ensure our systems stay secure. Only authorised staff can access limited data for specific purposes, and every access is logged.
Data Retention Period
Your personal data is held in our systems for as long as your account remains active. Upon a closure request, we delete personally identifiable information within 30 days. However, financial transaction records may be retained for a specified period in accordance with regulatory requirements to meet legal obligations. Anonymised or aggregated analytical data may be kept for longer periods, as it contains no personal identifiers. Once data is deleted, it cannot be recovered.
Response to Security Breaches
In the event of a data breach, ac65 will promptly notify all affected users with a clear description of the breach, the scope of data involved, and the steps being taken to address it. Our technical team will be deployed immediately to contain the damage and upgrade systems to prevent recurrence. You will be advised to change your account password in such situations. If you suspect any security issue, please contact our support team right away.
When Your Data Is Shared with Third Parties
Ac65 does not sell your personal data to advertisers or unknown third parties. Data is shared only in specific circumstances and on a limited basis. The situations in which this occurs are set out clearly below, so you are fully informed.
Payment Providers
The necessary information is shared to process transactions via bKash, Nagad, or authorised bank gateways. These partners follow their own privacy policies and use the data solely for payment processing.
Legal Authorities
When required by a lawful order from a Bangladeshi court or government authority, ac65 will comply with the law and disclose only the specific information specified in that order — nothing more.
Technology Service Partners
Limited data is shared with trusted providers for server hosting and technical maintenance. These partners are bound by strict confidentiality agreements and cannot use the data independently.
Fraud Prevention
Limited data may be shared with security agencies when needed to assist in cybercrime or fraud investigations. This is done to protect the interests of all users.
Your Rights & Policy Changes
Every ac65 user has specific rights over their own data. We fully recognise these rights and make every effort to fulfil each request as promptly as possible. To exercise your rights, contact our support team or FAQ View.
Right to Access
You can request a copy of the information we hold about you at any time. We will provide it within 7 business days.
Right to Correction
If any of your information is incorrect, you can request a correction. You can also update certain details yourself from your profile page.
Right to Deletion
You can request that your account be deleted. All personal data beyond what is legally required will be removed within 30 days.
What Happens When the Policy Changes
Ac65 may update this Privacy Policy from time to time. Before any significant changes take effect, we will notify you via your registered email or an on-platform notification. The effective date of any change will always be clearly shown at the top of the page. Continued use of our services after an update constitutes acceptance of the revised policy. If you do not agree with the new policy, you may request to close your account.
Help & Contact
Our support team is always available for any privacy-related questions, complaints, or requests. You can reach us by email at support@ac65.im — we typically respond within 24 to 48 hours. For faster assistance, FAQ where you'll find detailed answers to common questions. We are committed to protecting your privacy, and every request is taken seriously.
Your data is secure — get started with confidence
Enjoy Bangladesh's best gaming and betting experience on ac65 — with your personal data kept fully secure. If you'd like to learn more after reading our Privacy Policy, visit our FAQ page or register directly.